Refund Policy

Introduction

Thank you for using gentwp.
This Refund Policy outlines the conditions under which refunds may be granted for services or digital products available on our website related to WordPress resources.

Digital Products

All products provided on gentwp are digital downloads (themes, plugins, template kits).

Due to the nature of digital goods:

All sales are generally final and non-refundable
Once a file has been downloaded, it cannot be “returned”

Membership & Premium Access

If you purchase a membership or premium access:

✅ Refunds may be granted if:

You were charged incorrectly (duplicate payment)
You did not receive access after payment
There is a technical issue preventing access that we cannot resolve

❌ Refunds will NOT be granted if:

You changed your mind after purchase
You no longer need the product
You lack the technical knowledge to use the files
You expected official support from original developers

GPL Disclaimer

Most resources on gentwp are distributed under the GPL (General Public License).

This means:

You are paying for access and service, not ownership of the product
No guarantee of official updates or developer support is included

Requesting a Refund

To request a refund, please contact us within 3–7 days of your purchase with:

Your name and email
Order ID or transaction details
Reason for the refund request

📧 Email: admin@gentwpcom

Processing Refunds

Approved refunds will be processed within 5–10 business days
Refunds will be issued via the original payment method

Chargebacks

We encourage users to contact us before initiating a chargeback.

Unjustified chargebacks may result in:

Suspension of your account
Permanent restriction from using our services

Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice.

Contact Us

If you have any questions regarding this policy, please contact us:

📧 Email: [email protected]
🌐 Website: https://gentwp.com