Support Board is a powerful multi-channel customer service platform that combines live chat, a support request generation system, and chatbots powered by OpenAI artificial intelligence. Designed for WordPress, Shopify, and standalone PHP websites, it allows you to automate frequently asked requests while seamlessly transferring complex conversations to support staff.
Key Features
- OpenAI Integration: The AI chatbot can be trained on your website’s help center or custom documents to instantly answer store-related questions and provide dynamic, context-aware responses.
- Omnichannel Support: Manage conversations from WhatsApp, Instagram, Facebook Messenger, Telegram, and email directly from the Support Board dashboard.
- E-commerce Compatibility: Deep integrations with WooCommerce and Shopify enable the AI bot to access customer carts, track orders, and boost sales through personalized recommendations.
- AI Agent Aids: Features include real-time message rewriting, spelling correction, and automatic translation to eliminate language barriers.
- Human Handoff: Ensure a smooth transition from automated AI responses to live human agents whenever a personal touch is required.
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